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(14) SKILLS FOR SUPERVISORY MANAGEMENT
Learn
the Critical Skills & Techniques Required
for Supervisory Success! Supervisors play an important role in the organisation. In the current competitive business environment, they are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This 2-day workshop is designed to provide participants with techniques and skills to enhance their effectiveness as Supervisors. KEY
BENEFITS OF YOUR ATTENDING At the end of the workshop participants will be able to:
WHO SHOULD ATTEND This workshop is important for Supervisors, Executives, and Managers who wish to improve their supervisory skills. COURSE
SCHEDULE Note:
This schedule is a guide and may be modified depending on the group
dynamics and the needs of the participants.
Day
1 Morning Session (9.00-10.15am) Module
1: Introduction
to Principles of Management -
Nature of management/Supervision - Supervisory roles in a Changing Business Environment Coffee
Break (15 minutes)
Morning
Session (10.30-11.30am) Introduction
to Principles of Management
(Cont’d) -
Leadership versus Management -
Qualities of the supervisor Group
Work Morning
Session (11.30am-12.30pm) Managing
Organizational Resources - 5M approach to resources - Doing the right things -
Environmental analysis and resource utilisation Lunch
Break (12.30-1.30pm)
Afternoon
Session (1.30-3.30pm) Module
2:
Decision Making Skills -
Types of problems @ the workplace -
Problems solving skills -
Effective decision making steps -
Using the power of teams Tea
Break (15 minutes) Afternoon
Session (3.45-5.00pm) Time
Management -
Knowing your style of time management -
Priority setting -
Managing time wisely -
Managing time through delegation Group
Work/Presentation
Day
2 Morning
Session (9.00-10.15am) Review/Reflection Module
3:
Managing Employee
Performance -
Theories of motivation & Putting theories to work in the workplace -
Motivating the e-Generation Coffee
Break (15 minutes)
Morning
Session (10.30-11.30am) Managing
Employee Performance -
Performance Management and Performance Appraisal -
Coaching skills Group
Work Morning
Session (11.30am-12.30pm) Leadership Skills -
Leadership
Qualities of the supervisor -
Leadership style - which one? -
Situational leadership -
Leading the e-Generation Lunch
Break (12.30-1.30pm)
Afternoon
Session (1.30-3.00pm) Module
4: Communication -
Understanding the Barriers to communication -
Managing inter-personal communication -
Listening to the unspoken words -
Active listening |