(14) SKILLS FOR SUPERVISORY MANAGEMENT

    SINGAPORE l   3-4 September 2007 (new date)

Learn the Critical Skills & Techniques Required for Supervisory Success!

Many supervisors today have an increasingly complex role to play. They are accountable to multiple tensions - on the one hand, they are supervisors and provide the link with the managers and senior administration. On the other hand they are an integral part of the workforce and are expected to offer effective leadership in this capacity.

This 2-day workshop recognizes the complexity of these roles and focuses on the skills that will help supervisors cope with their diverse expectation and contribute to their effectiveness.

This is a highly interactive workshop with practice sessions at each Supervisory Topic. Participants are expected to commit 100% engagement so as to maximize learning.

COURSE OBJECTIVES

At the end of this workshop, participants will be able to:

• List their key responsibilities and roles as a Supervisor

• Write out positive statements of a 'Mental Winner'

• Identify Situational Leadership Styles

• Plan a strategy to build synergy among team members

• Work out a personal Plan of Action to affirm lessons learnt

WHO SHOULD ATTEND

• New Supervisors and Managers

• Team Leaders

• Those new to management within the past 2 years who have had no formal management training

• Professionals who are about to be promoted to a management position

KEY TOPICS TO BE COVERED

1. Key Responsibilities of a Supervisor

2. Organizing Your Effectiveness

3. Managing & Motivating Yourself

4. Tough Issues for Supervisors

5. Developing a Holistic Approach

6. Coaching Skills

7. Delegation Skills

8. Conflict Management Skills

9. Counseling Skills

10. Leadership Styles

11. Getting Along with and Supporting Your Boss

12. Building Winning Teams

YOUR EXPERT COURSE LEADER

Michael P A Tan has more than 20 years working experience in Administration and Human Resource & Development, and Training Consultancy.

He specializes in soft skills programs such as Transactional Analysis Techniques, Leadership Skills, Managing Change, Conflict Resolution, Coaching, Mentoring & Facilitation Skills, Interpersonal Skills and other Personal Enrichment and Organizational Development courses.

Michael is an external trainer to a number of training institutions like the Singapore Institute of Management (SIM) and SIM University (UniSIM). He is also a Local Tutor for the Adult Learning module of the University of Sheffield's Master of Education course. His ever-growing client list includes multi-national companies, manufacturing and service industries and statutory boards of Singapore and Malaysia.

Michael is also the Corporate Trainer of organizations like Singapore Airlines Group (SIA), General Electric (GE) Group, Centrepoint Properties, Singapore’s Ministry of Education, MINDEF, Chartered Semiconductors, UNITED PREMAS, SMRT, FRASER Service Apartments, Land Transport Authority of Singapore (LTA), Philips Electronics, Public Works Department and Motorola University-South Asia.

He is MBTI® Qualified and is certified to administer the Relationship Awareness™ Theory Instruments, Facet 5 Profile, the Harrison Inner View Profile, BENCHMARKS® Developmental Reference Points from Center for Creative Leadership, USA, The Developer, a 360 Degree Personal Development feedback system and the DISC. He is also an NBIä Licensed Practitioner and was recently certified as competent in Competency Based Assessment by Workers Development Agency, Singapore.

Michael holds a Master of Arts degree in Tertiary, Adult & Continuing Education, University of Hull, UK. His other qualifications include Training, Organization & Methods, Administrative Management and Transport.

WHAT OTHERS SAY ABOUT MICHAEL TAN'S COURSES...

Mike uses his experience to good use. He draws good rapport and maintains interest and encourages participation.

Thanks Mike for making this workshop an eye-opener for me. Your approach is practical and useful not only at my work place but at home too.

Mike is a great person for this course. I find him very competent and have this ability to draw us well into the topics.

Mike is a fantastic trainer, as usual. From my first workshop with him, I learnt lots. This is my second time with him and I'm still discovering new ideas from him. Keep it up, Mike!

COURSE FEES

S$695 per person

TEAM DISCOUNT (For organisations sending 3 or more participants)

S$595 per person

REGISTRATION DEADLINE

24 August 2007

Click here to register