APIMD - Improving Supervisory & Management Skills with EQ




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(29) IMPROVING SUPERVISORY & MANAGEMENT SKILLS WITH EQ KUALA LUMPUR l 24-25 November 2008 How to Apply Emotional Wisdom & Not Just Rational Thinking When Dealing With Staff Managers who are able to build and sustain commitment, trust and rapport with their employees invariably perform well as managers. Their ability to relate to the needs of others and use that understanding to bring out the best from their subordinates is responsible for the success of the team and business unit. Managers need to understand their personal feelings and emotions first, before attempting to get things done through others. The Emotional Intelligence (commonly known as EQ) as a tool is critical for the success in the workplace. KEY BENEFITS OF YOUR ATTENDING At the end of the workshop participants will be able to: q Understand the elements of EQ q Know how feelings and emotions affect performance q Manage feedback, continuous learning and personal development more effectively q Seek and develop innovative ideas to work problems q Adopt a higher level of service orientation at the workplace q Use the skills to cooperate and collaborate more effectively to achieve the organizational and personal goals WHO SHOULD ATTEND Administrators, Managers, Supervisors and Team Leaders who are interested in managing themselves and others more effectively will find this workshop very useful. COURSE SCHEDULE Understanding Management Concepts and Principles v The Functions of Management v Managing resources v Managerial skills Emotional Intelligence v Understanding Self awareness v Self-management for Peak performance v Motivation v Empathy (social awareness) v Social skills Know Thy Self – Self Awareness v Recognising feelings and emotions v Personal SWOT analysis v Self Awareness through reflection and Feedback Managing the Self (Self-management) v Building and sustaining Self-confidence v Why care about Commitment & Trust? v Harnessing the power of creativity and innovation Becoming and Being Motivated v Recognising the power of personal goals and desires v Secrets of Motivation – 3C’s v Motivators at work v Managing motivation at work Empathy v Getting connected with people v Learning to sense feelings & Needs of others v Understanding customers v Active listening Social Skills v Communicating effectively v The Art of Persuasion v Using Teams for Goal achievement v Building Relationship through Cooperation and Collaboration v Managing conflicts more effectively COURSE TIMINGS 8.30am - Registration (Day One) 9.00am - Program Starts 10.30am - Coffee Break (15 minutes) 12.30 - 1.30pm - Lunch (provided) 3.00pm - Tea Break (15 minutes) 4.30pm - Program Ends YOUR EXPERT COURSE LEADER Arul John Peter has been a trainer/facilitator for the past 18 years. During his tenure with the International Trade Secretariat in Geneva, he was conducting training workshops throughout Asia-Pacific region in countries including Japan, Korea, Taiwan, Hong Kong, Malaysia, Fiji, Australia, Philippines, Thailand and India. John regularly conducts management seminars and workshops in the areas of Creativity & Innovation, Change Management, Personal Development Workshops, and Public Speaking Skills in Malaysia and Singapore. His workshop titled 'Pit Stops - Management Lessons for Managers' uses the Formula 1^TM Pit Stops to teach senior managers about creativity, innovation, teamwork, job redesign and change management. John is involved in teaching/lecturing at University of Bradford (UK), Oklahoma City University (USA), Southern Cross University, and Edith Cowan University (Australia) programmes. John holds an MBA and majored in strategic human resource management, from University of Southern Queensland, Australia. He also holds a Bachelor of Science as his basic degree and professional qualification in administrative and people management from the Institute of Administrative Management, United Kingdom. He is a member of American Creativity Association. COURSE FEES RM1,595 per person TEAM DISCOUNT (For organisations sending 3 or more participants) RM1,395 per person REGISTRATION DEADLINE 1 week before each scheduled date. *Click here to register*


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