The importance of communicating effectively through the written word should not be underestimated.

There is always a purpose to be achieved when writing a report and therefore to do so effectively you need to understand what needs to be achieved, the audience the report is being aimed at and the level of detail and information needed to make the necessary impact.

KEY BENEFITS OF YOUR ATTENDING

By attending this two-day session, you will be able to:

1. Add value to yourself and the organisation by your contributions in writing routine reports for your departments

2. Learn how to use appropriate language for effective report writing

3. Forget your fears about writing!

WHO SHOULD ATTEND

Secretaries, Administrative Assistants, Personal Assistants & other Support Staff who have to write reports, short or long, in the workplace or for clients.

COURSE SCHEDULE

Note: This schedule is a guide and may be modified depending on the group dynamics and the needs of the participants.

Day 1

Morning Session (9.00-10.30am)

Ice Breaker and Introduction

#  What are reports

#  What are my challenges in writing reports

#  Fallacy about report writing

Purpose of Writing Reports

#  Why write reports

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Different Types of Reports

#  Routine Reports

#  Special Reports

#  Formal

#  Informal

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

Identifying and Addressing Target Audiences

#  Who will read the report

#  Why is it important to know target audience

#  Different types of audience

Tea Break (3.15-3.35pm)

Afternoon Session (3.35-4.30pm)

Format of Reports

#  Headings

#  Procedure/Methods

#  Findings

#  Conclusions

Summary of the Day’s Lesson Learned

Day 2

Morning Session (9.00-10.30am)

Recap of Day 1

(Continued) Format of Reports

Language Used in Reports

#  Language used in reports

#  Technical language – beware jargon and audience limitations

#  Use of plain English is always better

#  Being polite is a must

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Composing a Report

#  Planning the layout

#  Assembling the facts

#  Composing the introduction

#  Connecting text to improve the flow

#  Logical sequence of text

#  Carefully reasoned conclusion

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

Writing an Executive Summary

Tea Break (3.15-3.35 minutes)

Afternoon Session (3.35-4.30pm)

Practical Assignment

Plan of Action

#  What will I do Different

#  What will I Retain

#  What will I Stop Doing

YOUR EXPERT COURSE LEADER

Kolsum Begam is a Training Consultant with extensive experience in training, designing processes and people management.

She has more than 15 years in communications experience with Singapore Telecom and more than 10 years in the hospitality industry.

Her training expertise lies in Business Communication, Customer Service Skills Social Skills, Interpersonal Skills, Report Writing, Team Building, Problem Solving, Personal Presentations and Supervisory/Leadership Skills.

Companies that have benefited from her expertise are Raffles International Hotels, MINDEF, Fullerton Hotel, WPG, Wing Tai Asia, Grand Copthorne, DHL, Myanmar Tourism Board, Ameron Asia, Emirates Palace Hotel (Abu Dhabi), Amara Singapore & TDK Singapore.

Apart from being a certified Assessor in NSRS and ESS, Kolsum holds a Diploma in Human Resource Development, Certificates in Coaching Skills, Instructional Skills, Planning & Implementation.

COURSE FEES