KUALA LUMPUR   l 13-14 October 2008

Want to succeed? Take good care of your personal image!

The most important asset YOU own is your personal image. The perception that people have about you, affects your success in every aspect of life - your life on the job and your social life.

No matter who you are or what you do, your success depends on what other people THINK about you - the image they have of you.

This course will help you improve your personal image - the way you dress, the colours you choose, the way you talk, the way you eat and the way you relate to others.

KEY BENEFITS OF ATTENDING

By the end of this course, you will know how to:

1. Improve your image and that of your organization by presenting yourself professionally.

2. Make an impression through your interaction skills.

3. Use the telephone to your advantage.

4. Socialize graciously.

WHO SHOULD ATTEND

Secretaries, Administrative Assistants, Personal Assistants & other Support Staff.

COURSE SCHEDULE

Note: This schedule is a guide and may be modified depending on the group dynamics and the needs of the participants. After every topic module, there’ll be a practice session.

Day 1

Morning Session (9.00-10.30am)

Ice Breaker and Introduction

·   First Impression – why important?

·   What’s in it for me?

Professional Appearance

·   Face

·   Hair

·   Nails

·   Et Cetera

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Professional Appearance

·   Dressing right

·   Office and functions

·   Colours

·   Taboos

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

Professional Appearance

·   Standing and walking confidently

·   Posture

·   Sitting and talking

Tea Break (3.15-3.35pm)

Afternoon Session (3.35-4.30pm)

Professional Appearance

·   Making introductions

·   Business Cards

Summary of the Day’s Lesson Learned

Day 2

Morning Session (9.00-10.30am)

Recap of Day 1

Communication – Professional Telephone Etiquette

·   Tone and Techniques

·   Voice projection

·   Taboos

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Communication – Professional Telephone Etiquette

·   Initiating a call

·   Screening calls

·   Handling difficult situations on the phone

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

The Art of Socialising

·   Receiving Invitation

·   RSVP

·   Attending functions

Tea Break (3.15-3.35 minutes)

Afternoon Session (3.35-4.30pm)

Dining Etiquette

·   Buffet

·   Western

·   Eastern

·   Malay

·   Chinese

·   Indian

Summary and Plan of Action

·   What will I do Different

·   What will I Retain

·   What will I Stop Doing

YOUR EXPERT COURSE LEADER

Kolsum Begam is a Training Consultant with extensive experience in training, designing processes and people management.

She has more than 15 years in communications experience with Singapore Telecom and more than 10 years in the hospitality industry.

Her training expertise lies in Business Communication, Customer Service Skills Social Skills, Interpersonal Skills, Report Writing, Team Building, Problem Solving, Personal Presentations and Supervisory/Leadership Skills.

Companies that have benefited from her expertise are Raffles International Hotels, MINDEF, Fullerton Hotel, WPG, Wing Tai Asia, Grand Copthorne, DHL, Myanmar Tourism Board, Ameron Asia, Emirates Palace Hotel (Abu Dhabi), Amara Singapore & TDK Singapore.

Apart from being a certified Assessor in NSRS and ESS, Kolsum holds a Diploma in Human Resource Development, Certificates in Coaching Skills, Instructional Skills, Planning & Implementation.

COURSE FEES