About Us  |  Upcoming Seminars  |  Past Seminars  |  Customized Seminars  |  Enquiries
 

(46) ESSENTIAL PEOPLE MANAGEMENT SKILLS FOR PERFORMANCE LEADERS

 

                                            KUALA LUMPUR    l  13-14 October 2008

 

Develop Your Own Leadership Game Plan - Become a Take-Charge Supervisor!  

    

Organisations are made up of people working individually and together to achieve its business goals and objectives. The ability of *‘Performance Leaders’ to influence and motivate people to execute what needs to be done will make the difference between whether the organisation will survive and thrive or not.

This programme has been specially customised for staff who are new to managing/leading others or those who have yet to receive formal training in people management skills skills. It will provide participants with a solid foundation of good interpersonal management through the acquisition of the necessary skills to lead and manage others successfully.

*A ‘Performance Leader’ refers to anyone who has people reporting to him/her and has responsibility for their performance.

COURSE OBJECTIVES

When a critical mass of people in the organization go through this program, pay-offs include the adoption of a consistent approach in managing people. Upon completion of the programme, participants will be able to:

  • Understand the changing roles of Performance Leaders in today’s environment

  • Practise behaviours which are consistent with the Company’s Core Values & Culture

  • Build rapport with others through effective communication 

  • Motivate people to higher performance through effective delegation

  • Give and receive feedback effectively

  • Apply the essential skills to manage conflict

 

WHO SHOULD ATTEND

Anyone who has responsibility for leading and managing the performance of others will find this programme relevant to their job responsibilities.

COURSE METHODOLOGY

This programme is very ‘skills based’ and will be delivered via minimal conceptual briefing but with heavy emphasis on participant involvement and interaction. The workshop leader will facilitate group discussions and feedback through case studies, job-related exercises, role plays and skills practices to ensure the transfer of programme skills.

COURSE SCHEDULE
 

Time

Day 1

Day 2

0900 hrs

Introduction:

·      Administration

·      Workshop objectives

 

Performance Leaders of Tomorrow:

·      “Crossroads of Management”

·      Working in a changing world

·      Group discussion: Identify the key  challenges ahead and how to  respond effectively

 

Sharing of learning insights

 

Communication:

·         Sensory-Based Perception (NLP)

·         Influence of Thinking Styles

·         Active listening skills

 

Assertiveness:

·         Passive, assertive and aggressive behaviour.

·         Situational approach

·         Exercise: Identifying assertive behaviours

        

1015 hrs

Coffee/Tea Break

1030 hrs

Management & Leadership:

·         Definition of roles: Management vs Leadership

·         Leadership characteristics

·         Shared Leadership

·         Skills practice: Apply leadership skills

 

Influencing:

·         Influencing styles

·         Influencing techniques

·         Skills practise: Apply influencing techniques

1230 hrs

Lunch Break

1330 hrs

Achieving Results:

·         Company Vision, Mission & Core Values

·         Aligning self to the ‘VMV’

·         Group discussion: Developing personal actions to support the vision

·         Group discussion: Clarifying the core values and developing personal actions to practise them

 

Giving & Receiving Feedback:

·         Feedback as a performance enhancer

·         Psychological profile

·         Feedback vs criticism

·         Giving & receiving feedback guidelines

·         Skills practise: Apply giving and receiving feedback skills

 

1515 hrs

Coffee/Tea Break

1530 hrs

Motivation & Delegation:

·         Managing self

·         Motivating staff

·         Factors affecting motivation

·         Principles of delegation

·         Skills practise: Apply effective delegation skills

 

Managing Conflict:

·         Causes of conflict

·         Roles & Outcomes of conflict

·         Conflict resolution – approaches and skills

 

·         Action Planning

 

·         Workshop Summary & Evaluation

 

 

 

EXPERT COURSE LEADER

 

BH Tan has extensive experience in human resource management, having worked for more than 23 years in the high tech manufacturing industries with several American multi-national companies in Malaysia and Singapore.

 

Organisations he has worked for include Hewlett-Packard Malaysia, Hewlett-Packard Singapore,  Fairchild Singapore, Tandon Singapore, Unisys International Singapore and Compaq Asia.

 

He has extensive experience in designing and implementing HR systems in Compensations & Benefits, Performance Management, Succession Planning, Human Resource Development, Recruitment, Safety and Security.

 

Since 1996, he was a Senior Consultant with the Skills Development Centre (SDC), a Singapore based training and consultancy organisation, which has business activities in the ASEAN region as well as Hong Kong, China and India. He has facilitated workshops both locally and overseas, covering a wide spectrum of industries such as manufacturing, health care, insurance, property management, public transport, airlines, telecommunication, media, various statutory boards, supermarket and catering. He has trained managerial, supervisory and executive staff in areas like People Management Skills, Performance Management, Customer Service, Teambuilding, Rapport Building & Influencing Skills, Communication Skills and Developing Effective Work Mindset.    

 

In addition, he has also conducted people management skills training for students undergoing the Strathclyde University MBA programme in countries like Singapore, Malaysia, Hong Kong and India.

 

Beng Hoe graduated from the University of Malaya in 1973 with a Bachelors Degree in Economics (Hons.) and also obtained a Diploma in Personnel Management from the Singapore Institute of Personnel Management. In addition, he has also completed the Human Resource Executive Development Programme from Cornell University in 1994.

 

COURSE FEES

RM1,595 per person

 

TEAM DISCOUNT (For organisations sending 3 or more participants)

RM1,395 per person

 

REGISTRATION DEADLINE

1 week before each scheduled date.

Click here to register

 

1 North Bridge Road #18-06, Singapore 179094
Tel: (65) 6468-9194  Fax: (65) 6468-2789  Email: admin@apimd.com

236-2nd Floor, Campbell Shopping Complex, Jalan Dang Wangi, 50100 Kuala Lumpur
Tel/Fax: (603) 2691-4161  Email: admin@apimd.com

© APIMD 2008. All Rights Reserved.