INVESTIGATION
TECHNIQUES FOR
INSURANCE CLAIMS
SINGAPORE l
12-13 January 2009 l CEO
Suite
K LUMPUR
l
15-16 January 2009
l Vistana Hotel
JAKARTA
l
19-20 January 2009
l Atlet
Century Park Hotel
Special 2-Day Course
Presented by a Former New-Scotland Yard Investigation Expert
Fraud is a problem which permeates the entire insurance industry.
Each year insurance companies pay out millions of dollars in
insurance claims, many of which are undetected frauds.
A thorough
investigation of suspected fraudulent or exaggerated insurance claims is
therefore necessary to reduce this high cost.
An Insurance Claims Manager best describes the importance of acquiring
fraud investigation techniques. He says, "As claims increase in
volume and value, so does fraud. We need to know how to prevent it and
deal with it. We all require training in both traditional and modern
methods of insurance fraud detection".
This course will help any investigator regardless of experience
level in developing a better work product as it relates to investigation
of insurance claims.
The up-to-date techniques taught by former
New
Scotland Yard investigation expert Alan Marr can also be used in other
investigations.
Register your team of Claims Investigators now and help save your
company from further losses from fraud!
KEY
BENEFITS OF YOUR ATTENDING
At the end
of the course delegates will be able to:
-
Identify
possible fraudulent cases
-
Collect
evidence of fraud
-
Conduct
investigative interviewing
-
Preserve
evidence
-
Analyse
information obtained
-
Manage
and lead investigation more effectively
-
Prepare
a case for successful prosecution
WHO
SHOULD ATTEND
Insurance Claims Investigators, Private
Investigators, and other Investigators that require up-to-date techniques
that can also be used in other investigations.
YOUR
COURSE OUTLINE
TYPES OF CLAIMS
· Theft & burglary
· Motor vehicle theft
· Motor vehicle accidents
· Workplace accidents
· Slip/trip accidents
· Fraudulent sickness
· Missing persons/death
· Shipping frauds
METHODS OF INVESTIGATION
· What are we trying to achieve?
· Resources available
· Collecting evidence
· Interviewing
· Detecting deception
· Surveillance
TECHNIQUES OF INVESTIGATION
· General
· Informants
· Proprietary sources
· Categories of evidence
· Levels of proof - civil/criminal law
AVENUES OF ENQUIRY
· Scenes of crime - exhibits
· Determining what is evidence
· How to collect evidence
· How to preserve it
· How to present it
INTERVIEW & QUESTIONING TECHNIQUES
· Understanding body language (Kinesics)
· Lie signs & buy signs
· Interviewing witnesses
· Interviewing suspects
· Obtaining confessions
· Recording interviews
SURVEILLANCE TECHNIQUES
· Equipment required
· Covert techniques
· Foot / mobile & static surveillance
· Communications
· Recording operations
INDICATORS OF INSURANCE FRAUD
· Claims documentation
· Group identities
· 'Red flag' indicators
· Internal controls
· Offender Profiling
FRAUD CASE STUDIES
· Actual fraud cases reviewed & participants' previous problems
discussed
MANAGING COMPLEX INVESTIGATIONS
· Validating information
· Recording information
· Identifying strengths & weaknesses
· Visual presentations
PRESENTING YOUR FINDINGS
· Oral briefing
· Formal written reports
ESTABLISHING AN INSURANCE FRAUD POLICY
· For the claims department
· For the organization
YOUR
EXPERT COURSE
LEADER
 Alan Marr served in London's Metropolitan Police and the Police
Headquarters at New Scotland Yard for over 30 years.
He is the Founder of "Jigsaw Services", a professional
investigation and security management consultancy company whose clients
include major multinational insurance corporations in Europe, North
America and the Asia Pacific region.
Alan is a Fellow & Past
Principal of the Institute of Professional Investigators. He
represents a number of organisations on the U.K.’s
Joint Security Industry Council,
which represents security organisations
and liaises with the British Government on
security issues.
He is qualified as a trainer by the
International Professional Security Association and the Security
Industry Training Organisation.
Alan is a Past President & Past Chairman of the Council of
International Investigators, a member of the Association of British
Investigators and a visiting lecturer at Loughborough
University. He is also very well known as an international conference
speaker.
SOME COMMENTS FROM PAST ATTENDEES...
Alan has presented the topic very well. His vast experience in
investigation has made the seminar easily understood.
Hj Hussin Hj Sulaiman,
Head of
Division,
Takaful IBB Berhad, Brunei
The course has to some extent enlightened me on the techniques of
investigation. It does help on identifying the approach we should take in
investigation.
Mohd Zaini Marzuki,
Asst Manager Claims
Non-Motor,
AMI Insurans Berhad
The course was conducted in a very participative manner, with a
lot of exercises. Keeps it interesting!
Hasniza Ahmad Hassan,
Senior
Manager,
DRB-HICOM Berhad
INSURANCE COMPANIES THAT HAVE ALREADY BENEFITED FROM THIS
COURSE…
| Afil Adjusters &
Investigators |
Oriental Capital
Insurance |
| Alliance Insurance Co
(Nepal) |
Overseas Assurance
Corporation |
| Allianz C.P. General
Insurance Co |
Pacific Bank Berhad |
| Allianz General
Insurance Malaysia |
Pacific Insurance
Berhad |
| Allianz Reinsurance
Branch Asia Pacific |
Progressive Insurance |
| American International
Assurance |
Prudential Assurance |
| AMI Insurans |
PT ACE INA Insurance |
| Asia Life Assurance
Society |
PT AXA Life Indonesia |
| AVIVA |
PT Asuransi Allianz
Utama Indonesia |
| AXA Insurance Singapore |
PT Asuransi Artarindo |
| Ayudhya CMG Life
Assurance |
PT Asuransi AXA
Indonesia |
| Bangkok Insurance |
PT Asuransi Central
Asia Indonesia |
| BIB Insurance Brokers |
PT Asuransi Dayin Mitra |
| CGU Insurance |
PT Asuransi Jiwa
Manulife Indonesia |
| Credit Corporation
National Insurance Co (Thailand) |
PT Asuransi Multi Artha
Guna |
| Government Service
Insurance System (Philippines) |
PT Asuransi Tokio
Marine Indonesia |
| Great Eastern Life
Assurance |
PT BNI Life Insurance |
| Hong Leong Assurance |
PT Commonwealth Life |
| ING Insurance |
PT Maskapai Reasuransi
Indonesia Tbk |
| Insurans Islam TAIB |
PT Reasuransi
International Indonesia |
| Jerneh Insurance |
RHB Insurance |
| Jiwa Sewu New York Life |
Royal & Sun
Alliance Insurance (Thailand) |
| John Hancock Life
Assurance |
Sime Alexander Forbes
Insurance Brokers |
| Kurnia Insurance |
Standard Insurance |
| Liberty Insurance |
Swiss Reinsurance
Company |
| MAA General Insurance |
Takaful IBB |
| Mayban General
Assurance |
Takaful Nasional |
| MCIS Insurance |
Thai Life Insurance Co |
| Mclaren Saksama Capital
Insurance |
Thanachat Insurance Co |
| Mitsui Sumitomo
Insurance |
Uni.Asia General
Insurance |
| Muang Thai Insurance
Co. |
UOA Assurance |
| Multi Purpose Insurans |
| NTUC Income |
COURSE
FEES
Singapore
– S$1,095 per person
K
Lumpur – RM2,295 per person
Jakarta
–
Rp. 4.950.000 per person
TEAM
DISCOUNT (For organisations sending 3 or more
participants)
Singapore
– S$995 per person
K
Lumpur – RM1,995 per person
Jakarta
–
Rp. 4.350.000 per person
REGISTRATION
DEADLINE
30
December 2008
Click
here to register
|
