"It's not what you say but how you say it that counts." We have all heard the phrase, but how many people really know what that means? In this course, you'll discover the importance of effective communication and how to be sure that the message you're sending out is what you really want to communicate.

You'll become more of a "conscious communicator" one who knows exactly what you want to say every time you communicate...as well as knowing the impact your message has on the listener.

KEY BENEFITS OF YOUR ATTENDING

By the end of this course, you will know how to:

1. Increase your effectiveness in the company by relating well with others

2. Build relationships by using effective tools provided in this workshop

3. Differentiate different types of personality

4. Identify your own personality

5. See yourselves as perceived by others

6. Avoid offending people

7. Apply flexibility in your communication styles to get better results

8. Communicate effectively

WHO SHOULD ATTEND

Secretaries, Administrative Assistants, Personal Assistants & other Support Staff who have to constantly relate with people.

COURSE SCHEDULE

Note: This schedule is a guide and may be modified depending on the group dynamics and the needs of the participants.

Day 1

Morning Session (9.00-10.30am)

Ice Breaker and Introduction

#  Participants’ Objectives

#  Workshop Objectives

#  People Are Different

Communications

#  Verbal

#  Non-Verbal

#  Fact vs Inference

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Personality & Communications Styles

#  People: Perceptions and Expectations

#  4 types of Personalities – which one are we?

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

Personality & Communications Styles

#  Different Communications Styles

#  Application

#  Empathy

Tea Break (3.15-3.35pm)

Afternoon Session (3.35-4.30pm)

Personality & Communications Styles (Cont'd)

Summary of the Day’s Lesson Learned

Day 2

Morning Session (9.00-10.30am)

Recap of Day 1

Circle of Trust

#  Elements of Trust

#  Building Trust

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Flexibility in Accommodating Different Communications Styles

#  Definition

#  Should we be Flexible?

#  Why be flexible

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

Flexibility in Accommodating Different Communications Styles

#  Definition

#  Should we be Flexible?

#  Why be flexible

Tea Break (3.15-3.35 minutes)

Afternoon Session (3.35-4.30pm)

Summary and Conclusions

#  Do’s and Don’ts

Plan of Action

#  What will I do Different

#  What will I Retain

YOUR EXPERT COURSE LEADER

Kolsum Begam is a Training Consultant with extensive experience in training, designing processes and people management.

She has more than 15 years in communications experience with Singapore Telecom and more than 10 years in the hospitality industry.

Her training expertise lies in Business Communication, Customer Service Skills Social Skills, Interpersonal Skills, Report Writing, Team Building, Problem Solving, Personal Presentations and Supervisory/Leadership Skills.

Companies that have benefited from her expertise are Raffles International Hotels, MINDEF, Fullerton Hotel, WPG, Wing Tai Asia, Grand Copthorne, DHL, Myanmar Tourism Board, Ameron Asia, Emirates Palace Hotel (Abu Dhabi), Amara Singapore & TDK Singapore.

Apart from being a certified Assessor in NSRS and ESS, Kolsum holds a Diploma in Human Resource Development, Certificates in Coaching Skills, Instructional Skills, Planning & Implementation.

COURSE FEES