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CRITICAL SKILLS FOR MANAGERS
KUALA LUMPUR
l 19-20 January 2009
KUALA LUMPUR
l 18-19
May 2009
KUALA LUMPUR
l 14-15
September 2009
Equip Yourself with Essential
Managerial Skills to
Make You an Effective Manager!
This course will provide you with all the tools you need to make a
successful leader. In just 2-days, you will better understand
yourself and everyone around you and be able to improve the ways in which
you manage your staff, your peers, your boss and your work environment.
The result: you will gain the practical know-how you need-and
the confidence you want-to plan, organize, coach, motivate,
delegate and communicate in order to be an effective manager.
WHO SHOULD ATTEND
Newly-appointed Managers and Managers without structured management
training, and existing Managers who wish to enhance their managerial
skills.
KEY
BENEFITS OF YOUR ATTENDING
By the end
of this course, you will be able to:
1. Clearly
articulate your role and responsibilities as a Manager
2.
Capitalize on your employees' natural motivators for success
3. Determine
the best ways to communicate throughout your organization
4. Uncover
your strengths as a coach
5. Identify
the benefits and procedures of effective delegation
SPECIAL
BENEFIT!
Each
participant will receive a Myers-Briggs Type Indicator (MBTI)
personality inventory of himself or herself. The MBTI report belongs to
the individual and will not be divulged to anyone without the expressed
permission of its owner.
COURSE SCHEDULE
Note: This schedule is a guide and may be modified depending on the
group dynamics and the needs of the participants.
Day 1:
Morning Session (9.00- 10.30am)
Introductions
Workshop Expectations
Role of a Manager as a Leader
· Essential qualities of a good manager
· Leadership and management
· Management process
· Productivity & managerial performance
Coffee Break (15 minutes)
Morning Session (10.45am-12.30pm)
Leading Through Communication Skills
· Managers and communication
· Purpose & process of communication
· Overcoming barriers in communication
· Transactional analysis
Leadership & Authority
· Leadership and power
· Uses of authority
· Contingency theories of leadership
· Decentralization of authority
Lunch Break (12.30-1.30pm)
Afternoon Session (1.30-3.00pm)
Motivation Techniques for Your Employees
· Factors determining motivation
· Purpose & characteristics of motivation
· Process theories of motivation
· Motivation & performance
Evaluating Employee Performance
· Purpose of performance appraisal
· Essentials of good appraisal system
· Performance evaluation process
· Performance appraisal methods
· Characteristics of performance evaluation system
Tea Break (15 minutes)
Afternoon Session (3.15-4.30pm)
Discipline Your Employees & Grievances
· Essentials of good disciplinary system
· Handling negative behaviour
· Grievance procedure
· Review
· Lessons Learnt
Day 2
Morning Session (9.00-10.30am)
Review Day One
Conflict Management
· Prevention is better than cure
· Three possible responses to conflict
· 11 deadly sins of communication
· Body language and how to use it
· When conflict can be positive
· Apathy? Sympathy? or Empathy?
· Preserving dignity and self respect
Coffee Break (15 minutes)
Morning Session (10.45am-12.30pm)
Creative Problem Solving
· Problem Solving Overview
· 5 steps of problem solving
· What is a problem?
· Analysis of causes and effects of problems
· The problem solving Process
· Investigating a problem
· Create optimal solution
Lunch Break (12.30-1.30pm)
Afternoon Session (1.30-3.00pm)
Team Management - Part 1
· Managing your team
· Creating a climate for success
· Team selection and supervision
· Valuing team members
· Managing team projects
· Facing team challenges
Tea Break (15 minutes)
Afternoon Session (3.15-4.30pm)
Team Management - Part 2
Team Accountability
Review
My Personal Plan of Action
EXPERT
COURSE LEADERS
The
course will be conducted by ONE of the following Instructors:
Mr MICHAEL P A TAN -
Click
here for profile
Mr
JOHN CHIA -
Click here
for profile
COMMENTS FROM SOME PAST ATTENDEES…
Speaker has a great capability of delivering his presentation in
a simplified manner. I learnt a lot and enjoyed myself during the course.
Priscilla Alfred, PR Manager,
Maltecorp (M) Sdn Bhd
Important skills for a new manager in the company.
Khor Chun Eng, Assistant Regional Head,
Healthtronics (M) Sdn Bhd
Refresher course is most suited for long service managers.
Mohd Zamri Bin Md Zin, Finance & Procurement Manager,
Trisystems Engineering Sdn Bhd
A
very good course. Very expert and experienced speaker provided the theory
and practical areas.
Mashitah
Sabdin, Manager Programme Devt Dept,
International
Islamic College
COURSE
FEES
RM1,795 per person
TEAM
DISCOUNT (For organisations sending 3 or more
participants)
RM1,595 per person
REGISTRATION
DEADLINE
1
week before each scheduled date.
Click
here to register
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