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(18) CREATIVE THINKING & 

PROBLEM SOLVING

                                                 KUALA LUMPUR    l  25-26 March 2009

                                                 KUALA LUMPUR    l  22-23 July 2009

                                                 KUALA LUMPUR    l  25-26 November 2009

Learn a "How-to" Thinking Process for Solving  Compelling Problems at Work!  

Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today's decision makers must employ a variety of thinking styles, methodologies and creative processes to achieve competitive advantage.

In this 2-day course you develop your skills as a creative thinker and problem solver. You learn to leverage your personal thinking preferences, and those of your colleagues, using tools and techniques based on cutting-edge, whole-brain technologies.

COURSE OBJECTIVES

At the end of this workshop, participants would be able to:

v Define the term 'Problem'

v  Identify sources, causes and label the types of problems

v  Use the 6-step Process to solve problems

v  Identify the characteristics of problems

v  Use 6 areas of Creative Thinking techniques in the problem solving process

v  List their barriers to thinking creatively and how they can overcome the barriers

v Work out a creativity improvement action plan

v  Use at least Eleven tools when solving problems and making decisions

v Work out a personal plan of action to affirm lessons learnt

WHO SHOULD ATTEND

Supervisors, Team Leaders & members of their team, and others in a role where creative thinking and problem solving skills are a key element.

COURSE METHODOLOGY

This is a highly interactive workshop, using a hands-on approach with short lectures and small group discussions. At each step of the problem solving process, a practical tool will be introduced. Participants are therefore expected to give 100% engagement in order to benefit from this workshop.

COURSE SCHEDULE
Note: This schedule is a guide and may be modified depending on the group dynamics and the needs of the participants. After every topic module, there'll be a practice session.

Day 1
Morning Session (9.00-10.30am)
· Introductions
· Workshop Expectations
· Defining a Problem
· Defining a Problem: What is a Problem?
· 4 Ways to Solve Problems: run away, go around, create another problem, go through      the problem
· Sources of Problems: At Work, At Home, Socially, Self
· Common Causes: Elaborate at Work, Home, Social and Self
· Types of Problems: Simple or Complex
· Write Problems on paper to be solved in class fold into airplane & throw
· What is Probortunity?

Coffee Break (15 minutes)

Morning Session (10.45am-12.30pm)
· Introducing the 6 Step Problem Solving Process
· Step 1: Identifying and Defining the Problem
· Determine the PS Theme List the Problems to the Theme Select ONE Problem Write a Problem Statement Determine if we need to carry on?
· Tool #1: Within My Control or Outside My Control?
· If Within My Control: What are the Resources I Need? Use 5W and 1 H to generate Solutions
· Tool #2: Questioning Techniques: 5W and 1 H
· Lessons learnt so far
· Step 2: Analyze the Problem: The Problem Statement The Stakeholders The Motivating Factors
· Tool #3: The Fish Bone Diagram

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.00pm)
· Step 3: Create and Generate Alternatives
· Tool #4: Brain Storming or Blamestorming?
· Round 1: Traditional style and Round 2: Write on Post-it
· Understanding How the Brain Works
· What is Creative Thinking?
· Logical Thinking versus Creative Thinking: How We Think? - Diagram on how
Whole Brain Thinking works
· Identifying the Barriers to my Creativity
· Steps to Overcome these Barriers
· Continuing and Improving My Creativity and My Team's
· Lessons learnt so far

Tea Break (15 minutes)

Afternoon Session (3.15-4.30pm)
· Continue Practice Sessions
· Review Day 1 Main Topics
· Lessons Learnt for Day 1

Day 2
Morning Session (9.00-10.30am)
· Review Day One
· Continue Step 3: Create and Generate Alternatives
· Tool #5: What if?
· Practice Sessions
· Tool #6: Brain Writing
· Practice Session
· Step 4: Select and Plan A Solution
· Decision Analysis Process 7 Steps
· Tool #7: Decision Analysis Matrix
· Practice Session

Coffee Break (15 minutes)

Morning Session (10.45am-12.30pm)
· Step 5: Implement the Solution
· Tool #8: Force Field Analysis
· Practice Session
· Review Lessons Learnt

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.00pm)
· Step 6: Monitor and Get Feedback
· Tool #9: see Follow-up Table
· Practice Session 1

Tea Break (15 minutes)

Afternoon Session (3.15-4.30pm)
· Practice Session 2
· Lessons Learnt: Tie Loose Ends
· Review whole workshop
· My Personal Plan of Action for Myself and My Team
· The Journey Continues

EXPERT COURSE LEADERS

The course will be conducted by ONE of the following Instructors:

            Mr MICHAEL P A TAN - Click here for profile

            Mr JOHN CHIA - Click here for profile

1 North Bridge Road #18-06, Singapore 179094, Singapore
Tel: (65) 6468-9194  Fax: (65) 6468-2789  Email: admin@apimd.com

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Tel: (603) 5569-0213  Fax: (603) 5569-5382  Email: admin@apimd.com