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(34) COMMUNICATING WITH CONFIDENCE: Key Communication Skills for the New Economy
KUALA LUMPUR l 14-15 July 2008 (new dates)
Get Your Point Across with a Positive Professional Image!
Communication
is vital in an organization. The employees’ level of competency
invariably affects all aspects of the operation within the firm.
Ineffective and poor communication skills of employees affect the bottom
line of any organization.
This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. Participants will have the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages.
This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.
Participants
also learn more about the 6 elements of our communication with others
that help us reveal appropriate information about ourselves, and get a
handle on how to better manage ourselves for a professional image. KEY
BENEFITS OF YOUR ATTENDING
At
the end of the workshop participants will be able to:
WHO
SHOULD ATTEND
Executives
and Managers who must understand how the way they communicate affects
others and may need to modify their communication to be more effective in
their interactions with colleagues, superiors, staff, and clients or
customers. COURSE
SCHEDULE Note:
This schedule is a guide and may be modified depending on the group
dynamics and the needs of the participants.
Day
1 Morning
Session (9.00-10.15am)
Module
1: Introduction
to the Communication Process
Coffee
Break (15 minutes) Morning
Session (10.30-11.30am)
Introduction
to the Communication Process
(Cont’d)
·
Understanding
communication principles and processes
· Critical
skills for the 21st century Morning
Session (11.30am-12.30pm)
Introduction
to the Communication Process
(Cont’d)
·
12 Good reasons to become a good communicator
Group
Work Lunch
Break (12.30-1.30pm)
Afternoon
Session (1.30-3.30pm) Module
2: Communication
Myths
·
Understanding the
power of assumptions
· Recognizing the
inter-personal communication roadblocks
· The effects of
perception on communication Tea
Break (15 minutes) Afternoon
Session (3.45-5.00pm) Module
3: Non-Verbal
Behaviour @ The Workplace
·
The effects of
perception on communication
· Key elements of
effective listening
· Learning to listen
actively
· Understanding
People’s Listening style
Group
Work/Presentation
Day
2 Morning
Session (9.00-9.15am) Review/Reflection Morning
Session (9.15-10.15am) Module
4: Communication
Strategy
·
Planning the
communication process
· Understanding the 4
levels of competence
Coffee
Break (15 minutes) Morning
Session (10.30-11.30am) Communication
Strategy (Cont’d)
·
Johari Window
· Understanding the
gender differences in communication Group
Work Morning
Session (11.30am-12.30pm) Module
5: Questioning
Skills
·
Giving Feedback Lunch
Break (12.30-1.30pm)
Afternoon
Session (1.30-3.00pm) Questioning
Skills (Cont’d)
·
Coping with
negative feedback
· Giving Praise Tea
Break (15 minutes) Afternoon
Session (3.15-4.15pm) Module
5: Communicating with
Customers
·
Persuasive Skills
for building bridges
·
Managing customer
complaints Afternoon
Session (4.15-4.45pm) Group
Work & Presentation/ Q&A Afternoon
Session (4.45-5.00pm) Course
Evaluation/Closing
EXPERT COURSE LEADERS
The course will be conducted by ONE of the following Instructors:
Mr ARUL JOHN PETER - Click here for profile Mr EDDY FOONG - Click here for profile COURSE FEESK Lumpur – RM1,595 per person
TEAM DISCOUNT (For organisations sending 3 or more participants) K Lumpur – RM1,395 per person
REGISTRATION DEADLINE 1 week before each scheduled date |
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