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(35) COACHING: 

A Critical Skill to Raising Consistent Staff Performance & Competitive Edge

                                            KUALA LUMPUR   l 15-16 June 2009

                                             KUALA LUMPUR   l 7-8 December 2009

Use Coaching to Improve the Effectiveness of Individuals and Teams! 

The world is changing at an unprecedented rate. Change has become essential to success for organizations.

The impact of change falls increasingly on the shoulder of frontline workers and supervisors/managers. New rules and new ideas calls for new skills and new learning. Supervisors and managers who can coach their employees effectively will ensure consistent high performers and retain their competitive edge.

This practical 2-day workshop begins with a buy in from the participants on the importance of coaching. It then builds a integrated model that introduces the key elements and skills. The rest of the workshop develops these elements and leads participants into the mastery of these skills.

From one to one coaching skills, the workshop will then lead on to coaching teams - a challenge which requires a mastery of  team communication process. The workshop then closes appropriately with challenges and practical steps for self-development.

COURSE OBJECTIVES

·  Understand and build an integrated model for effective Coaching

·  Adopt the right Values for Coaching

·  Evaluate your attitude towards coaching

·  Learn and practice the techniques of coaching

·  Review the process of team coaching

WHO SHOULD ATTEND

Team Leaders, Managers, Supervisors and Executives

KEY BENEFITS OF YOUR ATTENDING

1. Create a keen learning environment where your staff will not be afraid to make mistake

2. Pre-empt low performing staff from negative influence on new staff

3. Motivate and strengthen peak performers

4. Transform and raise the performances of mediocre staff

5. Identify potential leaders

COURSE SCHEDULE
Note: This schedule is a guide and may be modified depending on the group dynamics and the needs of the participants. After every topic module, there'll be a practice session.

Day 1
Morning Session (9.00-10.30am)
Welcome/Introduction
· Objectives/Agenda
· Norms/Expectation
· Organize Practice Teams/Action Logs

Outcome:
· Participants get connected and are position for learning

Why is Coaching for Your Organization?
· Case Study of Personal Experiences
· Shift in Supervisory/Manager behaviour
· The challenges & benefits to Organization, supervisors and employees
· Opportunities for coaching

Outcome:
· Buy in by Staff into the specifics needs for coaching
· Coaching plan

The Need for a Coaching Model
· What is coaching?
· What are the criteria for effectiveness?
· Why coaching fail? Need for an effective model
· The Integrated Value-Skill Coaching Model & its key elements
- Commitment, criteria for success

Outcome:
· Master the model as a framework for effective coaching

Coffee Break (15 minutes)

Morning Session (10.45-12.30pm)
Characteristics of Effective Coaching
· Excuses for failing to coach
· Key Values
- Human Competency
- Superior Performance
- Values of coaching
· Characteristics
- Balance, Being concrete, Shared Responsibility, Shape, Respect

Outcome:
Self Evaluation
· Coaching Behaviour Analysis (CBA)
· Coaching Values Questionaire (CVQ)

Lunch Break (12.30-1.30 pm)

Afternoon Session (1.30-3.00pm)
Critical Skills of Effective Coaching
· Attending
· Inquiring
· Reflecting
· Affirming
· Being Disciplined

Outcome:
· Coaching Skills Feedback Evaluation

Tea Break (15 minutes)

Afternoon Session (3.15-4.30pm)
Coaching in Performance Applications
· Core conversations
- Expanding & focusing phase
· Four Performance applications
- Resolving Problems
- Teaching
- Supporting Performance
- Adjusting Performance

Day 2
Morning Session (9.00-10.30am)
Recap of Day One

What Effective Coaches Believe
Outcome:
· Reinforce the principle of congruence

Coffee Break (15 minutes)

Morning Session (10.45-12.30pm)
Coaching Skills Practice I - Critical Skills
· Communicating Respect
· Attending & Inquiring
· Attending, Inquiring and Reflecting
· Affirming

Outcome:
· Competence and confidence in critical skills through role play from facilitator
· Participants will record areas for improvement.

Coaching Skills Practice 2 - Performance Applications
· Resolving Problems
· Teaching
· Supporting Performance
· Adjusting Performance

Outcome:
· Competence and confidence in critical skills through role-play and coaching from
facilitator.
· Participants will record areas for improvement

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.00pm)
Coaching Skills Practice 3

Tea Break (15 minutes)

Afternoon Session (3.15-4.30pm)
Coaching Your Team
· Steps in Training
· Helping Employees Learn
· Encouraging Team
· Challenging Team

Self-Development
· Practical Suggestions for development

Wrap Up
· Review
· Evaluation
· Celebration 

EXPERT COURSE LEADERS

The course will be conducted by ONE of the following Instructors:

            Mr MICHAEL P A TAN - Click here for profile

            Mr JOHN CHIA - Click here for profile

1 North Bridge Road #18-06, Singapore 179094, Singapore
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