(44)
Business Excellence Through Total
Quality Management & Leadership
SINGAPORE
l
1-2 October 2007
KUALA LUMPUR
l
3-4
December 2007
Assessing Business Excellence presents a strategic
framework for business excellence and total quality management and
shows how you can be actively involved in continuous improvement by
systematically reviewing your business activities and results against
holistic business excellence frameworks.
For all practitioners who seek to use total quality management to
improve their organization's effectiveness, efficiency and responsiveness,
this course is the essential route map to business excellence.
From
the leading expert author comes a course where the most recognized
quality award criteria are used to explore the concepts of business
excellence and self-assessment. TQM is a set of management practices
throughout the organization, geared to ensure the organization
consistently meets or exceeds customer requirements. TQM places strong
focus on process measurement and controls as means of continuous
improvement.
HOW
YOU WILL BENEFIT
- Meeting
Customer Requirements
- Improving
your Organization Performance
- Reducing
Development Cycle Times
- Just In
Time/Demand Flow Manufacturing
- Improvement
Teams
- Reducing
Product and Service Costs
- Improving
your Organization Business
- Improving
Administrative Systems Training
WHO SHOULD ATTEND
- Managers and Supervisors who want to expand
their management perspective and anyone who is interested in
leadership and organizational excellence, and also involved in the
development of quality systems
- Business Professionals
who want to expand their knowledge on Total quality Management and
Continuous Process Improvement
KEY TOPICS TO BE COVERED
- TQM
Principles
- Leadership
Principles
- Leadership
Excellence
- Business
Score Card
- Business
Excellence
- Customer
Satisfaction
- Supply
Chain Management Excellence
- Performance
Management
YOUR
EXPERT COURSE LEADER
 Dr.
Clifford (Cliff) R. Kettemborough’s professional background spans 30
years. His business and
management experience includes: developing
centers of business and organizational excellence, IT and technology-based
strategy development, strategic global marketing, business process
re-engineering, strategic global business management, continuous
quality/process improvement, achieving process and operational excellence,
total quality management, systems and software engineering, and technical
and organizational leadership.
Dr.
Kettemborough’s knowledge,
experiences and superior presentation skills makes him very much in
demand with numerous training and
development organizations as a seminar/workshop
leader, as a professor to
numerous colleges and universities, or as a quest
speaker at professional conferences.
In addition, he is sought by companies wishing to understand how
to benefit from knowledge based economy, by helping them to improve
knowledge processes, increase
intellectual capital value,
importance of benchmarking and lead
major business changes.
Dr.
Kettemborough functioned in professional positions, including senior
management for several large organizations such as: Boeing, NASA-Jet Propulsion Laboratory, California Institute of
Technology, Rockwell International (now Boeing Corp.), Xerox Corp., IBM
Corp. (Europe), Maxicare Health Plans, Inc., Transamerica Financial
Services, Corp., and Software
Analysis & Management, Inc. In
addition, Dr. Kettemborough is the Founder, President and Owner of
a high-tech organization established to help
companies with successful solutions to their technology, management and
business challenges, and an education and corporate training
provider that connects industry organizations with various educational and
training institutions to satisfy growing training needs of their
employees.
Dr. Kettemborough has worked with prestigious
consulting firms, such as Ernst
& Young, PriceWaterhouse and McKensie
& Assoc. on technology and
business assessment and strategic planning projects.
Dr.
Kettemborough has been invited as a guest
speaker to numerous seminars
and has conducted numerous workshops
and corporate training around the world.
He has extensive
intercultural experiences teaching numerous MBA,
EMBA, IMBA, DBA courses overseas (over 60). His industry consulting expertise has been appreciated by
numerous companies in several countries.
Dr. Kettemborough’s teaching,
seminars, workshops, guest speaker, and international consulting
experience includes numerous organizations across all types of
industries in The United States, Canada, Mexico, Chile, Brazil, Argentina, Austria,
Korea, Japan, P. R. China, Malaysia, Singapore, Thailand, The Philippines,
Hong Kong, Taiwan, Indonesia, Mongolia and Romania. In addition, Dr. Kettemborough has traveled to over 100
countries, thus being well versed in
many cultures and customs, both personal and for business purposes.
In addition
to his professional career with several large business organizations, Dr.
Kettemborough is an accomplished
professor with outstanding
evaluations from undergraduate, graduate, and executive students, as
well as administrators. He
has extensive teaching and training experience at close to 30
different institutions ranging from high-school
to vocational college and to college and university graduate level on
three continents. He has
taught over 600 and a variety of courses (live) including over 100 on-line using Blackboard, Convene, eCollege, Embanet, eCompanion)
in Computer Science, Management of Information Systems, Computer
Information Systems, Mathematics, Business Administration, and Technology
Management.
Dr.
Kettemborough is also listed
in "Who's Who in California,
West, America, World, Emerging Leaders in America, Science and
Engineering, Information Technology, International Who’s Who of
Professionals, World Who’s Who Hall of Fame", “International
Cultural Diploma of Honor” publications in U.S. and U.K.
“1996, 1998 Man of the
Year,” “1997 Platinum Record
for Exceptional Performance,” and
“Gold Record of Achievement
for 1999" awards from American Biographical Institute,
"2000 Outstanding Intellectuals
of the 20th Century,"
and “Top 100 Communicators –
2006” and "International
Man of the Year" from International Biographical
Centre, Cambridge, U.K. Member
of Research Board of Advisors - American
Biographical Institute.
He also is a member of several Professional
organizations such as: ACM, AIAA, AMA, AMS, DECUS,
ICCP, IEEE, ISACA, MAA, NMA, QAI. Military service:
major-lieutenant, in reserve, special operations.
Dr. Kettemborough has also received the
following awards: NASA/JPL
Leadership Award for Y2K Project Successful Completion, ahead of
schedule and he has been Nominated
Member in “Alfred Whitehead
Leadership Society” - 1996. Finally,
Dr. Kettemborough is sought by numerous world class publishing companies
as a consultant and textbook
reviewer, such as: Addison-Wesley,
McGraw-Hill, Pearson/Prentice-Hall, Thomson/Course Technology.
Dr. Kettemborough’s formal
educational background spans over 30 years of undergraduate, graduate
and post –graduate work. He
holds numerous formal degrees, as follows: Doctor
of Education, Specialty:
Computer Technology in Education, Doctor of Philosophy in Business
Administration, Specialty:
Technology Management with “Honors”, Doctor
of Philosophy in Computer & Information Sciences with
“Honors”, Master in Education, Specialty:
Education Leadership, Master of Business Administration, Master of
Management Information Systems, Master of Science in Computer Science,
Studies in Cybernetics, Licentiate/Diplomat (Bachelor of Science with
Thesis) in Mathematics/Informatics/Operations
Research.
COURSE
FEES
|
Singapore -
S$995 per
person
K Lumpur -
RM1,895 per
person
TEAM DISCOUNT
(For organisations sending 3 or more participants)
Singapore -
S$845 per
person
K Lumpur -
RM1,695 per
person
|
REGISTRATION
DEADLINE
2
weeks before each scheduled date.
Click
here to register
|
