The ability to communicate effectively is vital to your career.

In this course you will learn to concentrate on the kind of writing and speaking used in business - from communicating over the telephone to writing minutes of meetings and business letters.

This course covers how business communication works in the real world and the concepts behind effective communication, emphasizing real-life business situations with examples and applications revolving around actual companies.

KEY BENEFITS OF ATTENDING

By the end of this course, you will know how to:

1. Be more confident when interacting with clients and colleagues through speaking  professionally.

2. Be able to organize meetings professionally and write clear and concise minutes.

3. Write clear and concise internal memoranda easily.

4. Write professional correspondence (letters and emails).

5. Speak on the telephone pleasantly, yet professionally.

WHO SHOULD ATTEND

Secretaries, Administrative Assistants, Personal Assistants & other Support Staff.

COURSE SCHEDULE

Note: This schedule is a guide and may be modified depending on the group dynamics and the needs of the participants. After every topic module, there’ll be a practice session.

Day 1

Morning Session (9.00-10.30am)

Ice Breaker and Introduction

·   Communication – Overview

·   Methods of communication

Communication

·   Verbal Communication

·   Non-Verbal Communication

·   Written Communication

·   Barriers in Communication

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Oral Communication

·   Oral Communication in Business

·   Speaking Skills

·   Listening Skills

·   Interviews

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

Oral Communication

·   The telephone

·   Tone and techniques

Tea Break (3.15-3.35pm)

Afternoon Session (3.35-4.30pm)

Oral Communication

·   The telephone

·   Practical Assignment

Summary of the Day’s Lesson Learned

Day 2

Morning Session (9.00-10.30am)

Recap of Day 1

Use of English

·   Modern Business Language

·   Subject and verb agreement

·   Some basic grammar rule

·   Some basic error

Coffee Break (10.30-10.50am)

Morning Session (10.50am-12.30pm)

Writing Business Letters

·   Presentation

·   Structure

·   Continuation Sheet

·   Assignment

Lunch Break (12.30-1.30pm)

Afternoon Session (1.30-3.15pm)

Orgnanising Meetings

·   Meetings in business

·   Meeting documentations

·   Minutes of meeting

Tea Break (3.15-3.35 minutes)

Afternoon Session (3.35-4.30pm)

Continue - Orgnanising Meetings

·   Meetings in business

·   Meeting documentations

·   Minutes of meeting

·   Assignment

Summary and Plan of Action

·   What will I do Different

·   What will I Retain

·   What will I Stop Doing

YOUR EXPERT COURSE LEADER

Kolsum Begam is a Training Consultant with extensive experience in training, designing processes and people management.

She has more than 15 years in communications experience with Singapore Telecom and more than 10 years in the hospitality industry.

Her training expertise lies in Business Communication, Customer Service Skills Social Skills, Interpersonal Skills, Report Writing, Team Building, Problem Solving, Personal Presentations and Supervisory/Leadership Skills.

Companies that have benefited from her expertise are Raffles International Hotels, MINDEF, Fullerton Hotel, WPG, Wing Tai Asia, Grand Copthorne, DHL, Myanmar Tourism Board, Ameron Asia, Emirates Palace Hotel (Abu Dhabi), Amara Singapore & TDK Singapore.

Apart from being a certified Assessor in NSRS and ESS, Kolsum holds a Diploma in Human Resource Development, Certificates in Coaching Skills, Instructional Skills, Planning & Implementation.

COURSE FEES