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Organizational success is achieved by people. When people are individually successful in accomplishing common goals, an organization will be successful as well. This is the simple, yet profound management philosophy behind this seminar. People are our most valuable organizational resource, and should be managed accordingly.

The role of the successful manager is to establish patterns of activity for the people who work for him or her. When the people who work for him or her are managers as well, the opportunity of being a role model emerges. In this way, managers literally shape the environment of the organization and establish the conditions under which not only they, but also others, may succeed.

If you are in a management position, or if you are a business professional who has a desire to assure the success of your people and to create and maintain an organization you personally believe in, one that expresses your deepest values about work, achievement, and contribution, then this course is for you.

"The most successful learning occurs when we are creative and enjoying the learning experience." This course has been designed accordingly.

KEY BENEFITS OF YOUR ATTENDING

1. Motivate and direct the employees you rely on-even when they don't share your values 

2. Adjust your management and personal style to the needs of different situations 

3. Get more done by using the appropriate delegation techniques for any given situation 

4. Resolve conflict more effectively in a wide variety of situations 

5. Respond proactively to difficult people and poor performers and turn them into team players 

6. Win the cooperation of everyone in the organization through influence, emotional intelligence and awareness of personal styles 

7. Increase your confidence, leadership skills and personal and professional satisfaction in your job

Experience of Being a Manager
· Recognize how economic and social trends have changed the Manager's role
· Identify the new language that reflects this role
· Define "Successfully Managing Your Staff" as "Getting Your Staff to Want to Do What They're  Supposed to Do"
· Discuss and illustrate specific challenges faced when motivating others in today's organizations

Values
· Understand the source of values
· Understand how values impact work life
· Describe how values can have productive and unproductive impacts
· Identify the values conflicts in yourself and in others

Personal Styles: DISC
· Determine your own personal profile (DISC Profile)
· Gain insight into the strengths and limitations of your DISC Profile
· Use behavioral clues to determine others' personal styles
· Gain insight into how to more effectively work with other personal profiles

Motivation
· Identify the important factors in motivation
· Appreciate how different Theories of Motivation can be applied to your work settings
· Tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback, and Dealing with Difficult People
· Use techniques of active listening to better gain information and to recognize the worth of employees' perspectives
· Effectively use positive and corrective feedback
· Use values alignment as appropriate when dealing with difficult employees

Conflict
· Understand the dimensions of conflict resolution
· Identify your own preferred conflict resolution styles
· Understand how to productively use different conflict resolution styles in different situations

Delegation
· Identify the different delegation styles and understand the guidelines on how and when to use them
· Evaluate employees and situations and determine the appropriate delegation style
· Understand the importance of openness to trying new delegation styles with employees as appropriate

Understanding Organizational Culture and Subculture
· Appreciate the impact of organizational culture and subculture in work life
· Examine the impact of "cultural blinders" in organizations
· Explore the assumptions that impact your workgroup's thinking and actions
· Identify and build on the strengths of your workgroup's culture

Emotional Intelligence
· Describe the components of Emotional Intelligence
· Assess your own level of Emotional Intelligence
· Develop a strategy for improving your Emotional Intelligence

Ethical Leadership
· Understand that good ethics Is good business
· Further the process of identifying ethical standards appropriate to your work
· Tie ethics to the process of adding stakeholder value
· Articulate your vision for ethical leadership in your group

Action Planning
· Develop a specific plan for applying workshop learning in the workplace
· Identify people who can support their action plans
· Schedule progress reviews

Dr. Clifford (Cliff) R. Kettemborough’s professional background spans 30 years.  His business and management experience includes: developing centers of business and organizational excellence, IT and technology-based strategy development, strategic global marketing, business process re-engineering, strategic global business management, continuous quality/process improvement, achieving process and operational excellence, total quality management, systems and software engineering, and technical and organizational leadership.

Dr. Kettemborough’s knowledge, experiences and superior presentation skills makes him very much in demand with numerous training and development organizations as a seminar/workshop leader, as a professor to numerous colleges and universities, or as a quest speaker at professional conferences.  In addition, he is sought by companies wishing to understand how to benefit from knowledge based economy, by helping them to improve knowledge processes, increase intellectual capital value, importance of benchmarking and lead major business changes.

Dr. Kettemborough functioned in professional positions, including senior management for several large organizations such as: Boeing, NASA-Jet Propulsion Laboratory, California Institute of Technology, Rockwell International (now Boeing Corp.), Xerox Corp., IBM Corp. (Europe), Maxicare Health Plans, Inc., Transamerica Financial Services, Corp., and Software Analysis & Management, Inc.  In addition, Dr. Kettemborough is the Founder, President and Owner of a high-tech organization established to help companies with successful solutions to their technology, management and business challenges, and an education and corporate training provider that connects industry organizations with various educational and training institutions to satisfy growing training needs of their employees.

Dr. Kettemborough has worked with prestigious consulting firms, such as Ernst & Young, PriceWaterhouse and McKensie & Assoc. on technology and business assessment and strategic planning projects.

Dr. Kettemborough has been invited as a guest speaker to numerous seminars and has conducted numerous workshops and corporate training around the world.  He has extensive intercultural experiences teaching numerous MBA, EMBA, IMBA, DBA courses overseas (over 60).  His industry consulting expertise has been appreciated by numerous companies in several countries.  Dr. Kettemborough’s teaching, seminars, workshops, guest speaker, and international consulting experience includes numerous organizations across all types of industries in The United States, Canada, Mexico, Chile, Brazil, Argentina, Austria, Korea, Japan, P. R. China, Malaysia, Singapore, Thailand, The Philippines, Hong Kong, Taiwan, Indonesia, Mongolia and Romania.  In addition, Dr. Kettemborough has traveled to over 100 countries, thus being well versed in many cultures and customs, both personal and for business purposes.

In addition to his professional career with several large business organizations, Dr. Kettemborough is an accomplished professor with outstanding evaluations from undergraduate, graduate, and executive students, as well as administrators.  He has extensive teaching and training experience at close to 30 different institutions ranging from high-school to vocational college and to college and university graduate level on three continents.  He has taught over 600 and a variety of courses (live) including over 100 on-line using Blackboard, Convene, eCollege, Embanet, eCompanion) in Computer Science, Management of Information Systems, Computer Information Systems, Mathematics, Business Administration, and Technology Management.

Dr. Kettemborough is also listed in "Who's Who in California, West, America, World, Emerging Leaders in America, Science and Engineering, Information Technology, International Who’s Who of Professionals, World Who’s Who Hall of Fame", “International Cultural Diploma of Honor” publications in U.S. and U.K.  “1996, 1998 Man of the Year,” “1997 Platinum Record for Exceptional Performance,” and “Gold Record of Achievement for 1999" awards from American Biographical Institute, "2000 Outstanding Intellectuals of the 20th Century," and “Top 100 Communicators – 2006” and "International Man of the Year" from International Biographical Centre, Cambridge, U.K.  Member of Research Board of Advisors - American Biographical Institute.  He also is a member of several Professional organizations such as: ACM, AIAA, AMA, AMS, DECUS, ICCP, IEEE, ISACA, MAA, NMA, QAI.  Military service: major-lieutenant, in reserve, special operations. 

Dr. Kettemborough has also received the following awards: NASA/JPL Leadership Award for Y2K Project Successful Completion, ahead of schedule and he has been Nominated Member in “Alfred Whitehead Leadership Society” - 1996.  Finally, Dr. Kettemborough is sought by numerous world class publishing companies as a consultant and textbook reviewer, such as: Addison-Wesley, McGraw-Hill, Pearson/Prentice-Hall, Thomson/Course Technology.

Dr. Kettemborough’s formal educational background spans over 30 years of undergraduate, graduate and post –graduate work.  He holds numerous formal degrees, as follows: Doctor of Education, Specialty: Computer Technology in Education, Doctor of Philosophy in Business Administration, Specialty: Technology Management with “Honors”, Doctor of Philosophy in Computer & Information Sciences with “Honors”, Master in Education, Specialty: Education Leadership, Master of Business Administration, Master of Management Information Systems, Master of Science in Computer Science, Studies in Cybernetics, Licentiate/Diplomat (Bachelor of Science with Thesis) in  Mathematics/Informatics/Operations Research.

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